FREQUENTLY ASKED QUESTIONS
How do I hire Upstate Jamboree to create a fiercely fun gaming experience at my wedding or event?
Easy peasy! First pick a rental package and your add-ons from our Packages page. Then fill out our booking form with your event specifics, including the date and hours you'd like to book. (We need about two hours for set-up, and another two hours to break down and pack up, so please include that in your timeframe.) We'll check our availability and follow-up with an official quote. You'll pay a 50% deposit to reserve your date, with the remaining 50% balance to be paid one week prior to the big day. Then we’ll show up for your big day and create the jamboree of your dreams!
I see your rental company is based in the mid Hudson Valley, NY. How far do you travel for weddings and events?
Our normal stomping grounds are Sullivan, Ulster, Dutchess, Putnam, Westchester, Rockland and Orange counties throughout New York State, as well as NYC and the Adirondack Mountains. All game rental packages include travel within a 90 mile radius of Napanoch, New York 12458, but we love a good adventure and are willing to travel out of state!
How much extra would it cost to rent your games for my wedding outside of New York?
All further distances beyond a 90 mile radius of our headquarters in Napanoch, NY 12458 require a $100 fee + 75 cents per additional mile.
Are you present at the event?
Yes, our team will be there offering your guests tips on how to best play each game. A staff of 2 is included with every package. Additional staff are available as a package add-on at $60/per hour per attendant.
How long is your standard game rental package?
Our standard packages include up to 4 consecutive hours of gaming. We also need about two hours for set up, plus another two hours for break down, so please keep that in mind when booking. Additional gaming hours are available for $250/hour.
I'd like to rent a lawn game package for my rehearsal dinner and reception in addition to cocktail hour. Do you offer extended rentals?
Thrice the party?? You betcha we're game! We are more than happy to offer longer term rental packages. These of course require an additional cost. Give us an idea of your dream jamboree and we'll get back to you with an estimate!
There is a particular game I would like to rent for my wedding, but I don't see it on your site. Any chance you can source it?
We try our darndest to accommodate every request, including rental package customizations, so feel free to ask away! Who knows, we might even already have that game in the works.
Can I rent just two lawn games for my wedding?
Unfortunately at this time we are unable to rent anything less than our first package.
What are your payment terms?
We require a 50% deposit at the time of booking to reserve your event date. All balances must be paid in full one week prior to your event.
Will you hold my event date without a deposit?
We offer a courtesy one week hold for your rental package while we work out the details, but beyond that we have a strict first pay, first reserve policy.
Help, I'm not sure which lawn game package to choose for my wedding!
Fret not- we've a package for every party! Just drop us a line with the date of your event, the number of guests, your proposed budget for game rentals, and a theme if there is one, and we'll get back to right away with the best game rental option. We'll even offer up suggestions on customizations to better fit your needs and accommodate your budget.
Can I pick the games up myself?
As we painstakingly craft every game by hand, each is one-of-a-kind and takes several days, materials and finessing to complete. They are all very precious to us. As a small business, we cannot risk any damages to our games, so unfortunately at this time we are unable to offer self-service rentals. This is something we are working towards for the future.
What happens if one of my wedding guests damages a game?
These things happen, so it's best to be prepared and clear on our damage policy. If there is a reparable damage made, we only charge the cost of repair. If a piece is damaged beyond repair we charge a replacement cost, which varies per game. All costs are clearly stated in our rental agreement contract. But please rest easy- the chances of this happening are highly unlikely.
What is your cancellation policy?
Cancellations must be made in writing via email. Rental packages cancelled 6 months prior to their event date will receive a full deposit refund. Cancellations made up to 5 months in advance of their event date will receive a 75% deposit refund. Cancellations made up to 3 months in advance of their event date will receive a 50% deposit refund. Cancellations made up to 1 month in advance of their event date will receive a 25% deposit refund. Any cancellations thereafter forfeit the entirety of their deposit.
Is there anything else I need to know before booking game rentals for my wedding?
We covered a lot of ground here, so if you have any questions please don't hesitate to reach us at email@example.com or 845-377-5191.